FAQ

Frequently Asked Questions.
During the first appointment we aim to develop an understanding of:
● What is troubling you at present
● How these difficulties have occurred
● What you want to gain from seeking care
You will be asked about your current symptoms and experiences, life history, and prior treatment. We will clarify your current diagnosis so that you can work towards a better understanding of why you feel the way you do, and how you might manage things more effectively. Sometimes this initial assessment may take more than one session. It is a collaborative process to understand what treatment will work best.
Please be advised that prescriptions for Dexamfetamine, Vyvanse, Ritalin, and Concerta, as Schedule 8 medications, will expire after six months, regardless of whether the repeats have been dispensed.
Our medical practitioners are only able to renew your prescription following a review appointment. Kindly note that appointments are in high demand, and it is not possible to issue bridging prescriptions without a consultation. It is the patient’s responsibility to ensure they do not run out of medication prior to securing an appointment.
To book an appointment, please contact our office at (02) 8788 5785 during business hours (Monday to Friday, between 9:00 AM and 5:00 PM).
We recommend scheduling your next appointment immediately after your current consultation or 3 months in advance to prevent appointment availability from becoming limited. It is also your responsibility to arrange follow-up appointments and ensure that your prescriptions do not expire prior to your next consultation.
We can take EFTPOS, Credit card (Visa, Mastercard & AmEx), a 2% surcharge will apply to all transactions made with credit or debit cards.
EFT to:
Christle Pty Ltd
BsB: 032257
Acc No. : 598665
(Please send us a screenshot of the receipt once it has been done)
To cancel an appointment, we require a minimum of two weeks’ advance notice. If it’s less than two weeks, the deposit will be non-refundable. All cancellations (more than 2 weeks) will incur a 2% processing fee to cover the administrative costs associated with processing the refund.